Frequently Asked Questions

Thank you for choosing Great Richmond Rentals for your new home. We know you had a choice in your housing and we are pleased that you chose us. Our mission here at Great Richmond Rentals is to make a positive impact on your life by providing clean, safe and affordable housing.

Below, you will find our most commonly asked questions we receive from our residents such as yourself. If you don’t find your answers here, please don’t hesitate to reach out to our resident relations team at (804) 282-1877  or during standard business hours.

  • Q: Can you hold a place before I apply?

    A: Yes, if your application is approved, you will be asked to submit a deposit to hold the property and to have Great Richmond Rentals notify other interested parties that the property is being held. This deposit will be valid for seven business days. A lease will then be sent electronically for signatures. If a lease is signed, credit for deposit will be applied to a $200 to your security deposit.
  • Q: How old do you have to be to apply?

    A: We require all 18 year old or older occupants to apply.
  • Q: Is the deposit refundable?

    A: If you give a deposit to hold the property and then back out of signing the lease, the deposit will be forfeited unless stated otherwise. The deposit is refundable if you do not qualify. Please do not give a deposit unless you are sure you are going to sign the lease and move in.
  • Q: You have a property I want to rent. How do I apply?

    A: You can follow the link here and apply:

    Apply Online
  • Q: How do I pay rent?

    A: You can pay your rent at the following link:

    Pay Rent

    Or mail your check/money order to GRR at 2000 West Club Ln, Richmond, VA 23226. There is a lockbox outside our main office where you can drop off your rent payment.
  • Q: I want to get a pet. What do I do?

    A: First, please confirm with the resident relations department or your leasing agent to ensure that the property you are residing in or interested in allows for pets. If applicable, please register your cat or dog at the following pet registration link. There will be an additional addendum that will need to be signed with your lease as well as pet fees.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Please send a written notice of non-renewal intent 120 days before your lease expiration date to or to our main office at 2000 West Club Ln, Richmond, VA 23226. You can also put a notice on your tenant portal.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: Normal wear and tear will be the responsibility of the owner. However, any repairs & maintenance requests made outside the scope of normal wear and tear will be billed to the tenant.