Great Richmond Rentals Reviews & Testimonials

Great Richmond Rentals is one of the few property management companies in the area that focuses exclusively on property management. Our staff of licensed real estate agents devote all of their time to managing our clients properties and are not distracted by trying to broker real estate. Read below what some of our customers have to say

Customer Reviews & Testimonials

“I am grateful to Great Richmond Rentals for many reasons. The owner’s portal is very useful.”
Jodi, Alabama, Client since 2011
“They work really hard for me, and they understand the court system. That’s important”
Elizabeth, Charles City. VA Client since 2012
“I only have one home under management. They are very professional. I would recommend them.”
Wayne, Richmond, VA Client since 2015
“They manage five properties for me. They have gone out of their way to help me. I know things are going to get done.”
Elizabeth, Fairfax, Client since 2014
“Great Richmond Rentals manages a lot of student housing for me, and I maintain 100% rental. We work well together.”
Jim, Maryland, Client for 10 years.
“They got someone moved into my property in one week — and it was a qualified tenant. Client portal works really well for me.”
Christopher, Richmond VA Client for one year
“Things seem to run themselves, really a seamless relationship, which works for me!”
LoTonya, Delaware, Client since 2010
“Great Richmond Rentals takes care of everything. It’s a high end property and I don’t worry about maintenance at all. The portal does make things easy.”
Prakash, South Carolina Client since 2016
“Their office staff is very helpful. I have multiple complexes so it’s great that vacancies are minimal.”
Edward,  Richmond Client since 2011
“They have turned a modest investment into a terrific investment. And, their fee is reasonable.”
Mike, Florida  Client since 2015
“I’m fairly new at this. I managed my first property myself. Not a good experience. They have taken the pain away.”
Joe, Richmond Client since 2015
“They understand the HUD process. It’s not easy, and I am maintaining 100% occupancy. They care about the property as much as I do, so I trust them.”
Jeff, Midlothian Client since 2012
Jason Jessie
Jason Jessie
20:46 23 Mar 18
I give Greater Richmond rentals 5 stars my agent Reece Gordon deserves 6 stars helped us get a place to live in a short amount of time and worked with us when we wanted a different property and he made sure we were satisfied before taking any money!!! He help us with the 1000 questions we had about property's and he made it happen for us.. 5 stars!!!⭐️⭐️⭐️⭐️⭐️
tracey hoover
tracey hoover
04:15 07 Mar 18
It has been a pleasure to work with Great Richmond Rentals especially Reece Gordon for my rental property... I am truly greatful for his professionalism! I love the neighborhood and the price of the apartments I choose & the inside of my apartment is beautiful I am very satisfied with the outcome!! Thanks Reece Gordon!!
Marion W
Marion W
23:40 16 Nov 17
I just wanted to share a great experience I had a few weeks ago. I'm in the process of looking for a new apartment and was referred to Dunston Manor, so I decided to go see what they had to offer and look at their property. While sitting reviewing the application and waiting to speak with the property manager Ms. Walters , who was helping a tenant, two other tenants came in and just the interaction between her and the tenants was so wonderful. She was very pleasant ,helpful and knew her business. She took the time to explain and answer all my concerns and questions. After exiting I saw one of the tenants that was previously in the office and asked her is Ms. Walters really so pleasant with her tenants , she informed me that she was the best property manager they've ever had . She said if you have a compliant or if something is wrong in your apartment she is on. She really cares about her tenants . This was very reassuring to me to know I can live somewhere and be happy with the services .
Jaceri Property Services
Jaceri Property Services
15:27 10 Apr 18
We are a vendor for Great Richmond Rentals and work closely with the maintenance department. Pat Hill is our primary contact person. Her professionalism and follow-up is exemplary. She provides the detailed information we need to get the jobs done. We look forward to a long standing relationship with this company. Jaceri Property Services LLC
Kelly Musick
Kelly Musick
16:42 10 Apr 18
Great experience using this company! I worked with Kelly Esslinger to find a home in downtown Richmond, very professional and friendly. I would definitely recommend using this group.
Greg Whittle
Greg Whittle
17:01 10 Apr 18
Called into the office and was referred to Kelly Esslinger as my agent. He was quick with answering all of my texts messages and he was able to start showing me places the day my application was approved. Very friendly and helpful staff.
Tilley Hall
Tilley Hall
19:43 10 Apr 18
Just wanted to share the experience I had with Kelly Esslinger. He was very professional and was able to work around my schedule as I work night shift. He helped me narrow down my options so that I wasn't wasting my time looking at places out of my price range, I have now been living at my place a little over a month and am very happy with my choice of using this company.
Stephanie Neale
Stephanie Neale
20:24 10 Apr 18
I've noticed many negative reviews on this site, however I had a wonderful experience using Kelly Esslinger. My husband and I used him to rent out a home that we have and he found great renters and he is very easy to get a hold of when we need to speak with him. This company is very reliable.
Antonio Vides
Antonio Vides
23:29 10 Apr 18
Rent prices are decent, and the apartments are likable. At Great Richmond Rentals main office I was amazed that Rosemary remember my name. She is amazing with customer service.
Sabrina Freeman
Sabrina Freeman
04:21 11 Apr 18
Great Richmond Rentals is an Awesome Company!!!! It was a Great experience working with Lynette Carpenter! She was patient with me even though my 3 year old was a little fussy that day. Lynette stopped what she was doing and listened to me and then encouraged me that everything was going to be alright. I left feeling so much better than I felt before I walked in her office. Thanks again Lynette, you rock!!!!
Charmaine Green
Charmaine Green
13:38 11 Apr 18
I love the grounds, floor plans and the kindness of the managenent team. Lynette Carpenter is very efficient and provides excellent customer service. It’s important to have an amazing experience even before you move into a property. It sets the tone of your habitation.
Madison G
Madison G
14:34 30 May 18
I've dealt with a couple of other property management companies in Richmond and I can tell you that Greater Richmond has earned the positive reviews online. I've only been moved in a couple of weeks, but they have been so helpful with me getting this lease, parking pass and any questions I had. I feel their prices are excellent for the apartments they offer. Their online payments don't even charge a convenience fee! I'm very happy so far.
Brandii Green
Brandii Green
19:45 18 Sep 18
I absolutely love the positive energy of everyone that I've encountered at Great Richmond Rentals. Especially Mrs. Lynette Carpenter. When I went into the office to complete my paperwork, she was so helpful and patient. She took her time and explained every piece of paper to me. I was really happy that when I kept asking her to explain things to me that she didn't get aggravated with me. She was genuinely happy to help and for that I am greatful. I definitely have no problem with recommending Great Richmond Rentals to anyone looking for positive vibes and a place to call home.
Mery Worku
Mery Worku
16:59 18 Sep 18
My experience here at Perry Street Lofts has been very exceptional. The Landlord (Paul) worked with me and got me into a unit very fast. He also administered excellent service when first looking at the apartments. My request were taken care of fast once moved in and the maintenance crew handled my needs very well.
Ronald Williams
Ronald Williams
20:57 18 Sep 18
I am currently living at one of the Property here and Ashley is an amazing landlord every time I have an issue with my apartment or any maintenance she’s always on it! To mention this is my first apartment so to have someone so dedicated to their job is amazing! I am lucky to have her as a landlord
Rodshawn Taylor
Rodshawn Taylor
20:42 18 Sep 18
For this to be my first solo apartment, I'm loving it. And Lynnette Carpenter (Greater Richmond Rentals) just make it better at my landlord. She have great customer service & communication skills.
Jamilla Thomas
Jamilla Thomas
19:56 18 Sep 18
I really enjoy the atmosphere and the employee by the name of Lynnette Carpenter was extremely helpful! She has outstanding customer service and was able to give me all of the information that I needed! I would recommend her and Great Richmond Rentals to anyone.
Justin Carter
Justin Carter
16:53 10 Apr 18
Moved into my apartment in January and had a good experience using Mr. Esslinger. He was able to answer all of my questions about the apartment and the neighborhood. My only issue was with my dishwasher not functioning properly upon moving in and the maintenance department taking a little longer than I would have liked to fix said issue. Other than that, my experience with this company was positive.
Bobbie Parker
Bobbie Parker
19:54 10 Apr 18
I recently called this office to look at a few apartment options but was told I couldn't see anything until my application was approved, which was a little frustrating because I needed a new place in a short amount of time. After being approved, Kelly Esslinger worked to find me and my roommate an apartment close to my school and her work, which was very helpful.
Nikeya Gilmore
Nikeya Gilmore
10:14 11 Apr 18
I've been helping my daughter search for a 1st apartment. As a parent, you try to educate your children about the responsibilities of everything involved in having a place of your own. Of course, when parents speak, it goes in one ear and out the other. My daughter recently placed a call to Great Richmond Rentals inquiring about a place she's been eyeing. She was able to get the proper information to make an informed decision. I'm happy that she wasn't sold a dream, but instead educated on the necessary actions needed to successfully follow through with her plan. Thank you to Lynette Carpenter for providing assistance to my daughter along with the right amount of encouragement. She's one step closer to adulthood!
Troy Baker
Troy Baker
03:56 24 Aug 18
I had a huge problem with one of their properties that made it basically uninhabitable, but James was very helpful by letting me immediately switch to a new lease that was much, much more acceptable. Dealing with the maintenance and pest control was a bit of a hassle but eventually they made sure that everything at the new place was satisfactory which is much appreciated
Next Reviews Write a review

About Great Richmond Rentals

Great Richmond Rentals manages over 1200 rentals in the metropolitan Richmond area. Whether a rental is in an affordable neighborhood or a high end one, we bring the same passion to each of our clients; that passion is to help owners manage their properties efficiently and maximize the return on their investments. We can help you fill your vacancies, reduce turnovers and maintain your properties to protect your investment.

If you are searching for a Richmond property management company that sees the business from an owner’s point of view, give us a call. We will be happy to discuss with you how we can help you meet the financial goals you have for your rental properties.

Menu